About Kheewa Group of Companies

Kheewa Group of Companies is a diversified business group engaged in Business Consulting, Sales & Marketing, Recruitment Solutions, Franchise Development, E-Commerce, Digital Marketing, Affiliate Marketing, Lead Generation, Business Process Outsourcing (BPO), HR Solutions, and Technology-enabled Business Services.

Our mission is to help businesses grow through innovative business solutions, customer-centric services, and technology-enabled processes.

We are looking for enthusiastic, customer-focused, and communication-oriented Tele Support Executives to become an integral part of our growing customer support and business operations team.

Job Summary The Tele Support Executive will be responsible for handling customer and prospect communication through telephone calls, WhatsApp, and other communication channels.

The role involves answering customer queries, providing information, understanding requirements, resolving basic issues, coordinating with internal teams, conducting follow-ups, maintaining customer records, and ensuring a positive customer experience.

The Tele Support Executive may also support business development activities by identifying customer requirements, qualifying enquiries, sharing relevant information, and transferring potential business opportunities to the appropriate sales or business development team.

This position is ideal for candidates who have good communication skills, patience, active listening ability, customer-handling skills, and a service-oriented approach.

Key Responsibilities / KRAs

- Customer Calling & Telephonic Support

Handle incoming and outgoing customer calls professionally.

Respond to customer enquiries regarding products, services, processes, and business offerings.

Understand customer requirements and provide appropriate information.

Assist customers with basic queries and concerns.

Maintain professional telephone etiquette.

Ensure every customer interaction is polite, clear, and helpful.

Escalate complex issues to the concerned department or senior team member.

- Customer Query Handling

Understand the customer's question or problem before providing a response.

Provide accurate information based on available company guidelines and processes.

Explain products, services, procedures, and next steps in simple language.

Handle customer doubts and frequently asked questions.

Record unresolved queries for further action.

Coordinate with relevant departments for issue resolution.

Follow up with customers until the required response or resolution is provided.

- Customer Follow-Up

Conduct scheduled follow-up calls with customers and prospects.

Follow up on pending enquiries, requests, complaints, registrations, applications, and service requirements.

Maintain follow-up schedules.

Ensure important customer commitments are not missed.

Keep customers informed about the status of their requests.

Maintain proper records of every important interaction.

- Customer Relationship Management

Develop professional and positive relationships with customers.

Understand customer expectations and requirements.

Maintain regular communication with important customers where required.

Collect customer feedback.

Identify recurring customer issues and communicate them to management.

Maintain a customer-first approach in every interaction.





- Lead Qualification & Business Support

Where applicable, the Tele Support Executive will also support the business development team by:

Identifying genuine customer requirements.

Understanding customer interest in company products/services.

Qualifying enquiries based on predefined criteria.

Identifying potential business opportunities.

Forwarding qualified leads to the Sales / Business Development team.

Supporting appointment scheduling.

Conducting follow-ups on sales enquiries.

Maintaining proper lead status in CRM.

The primary focus of this role is customer support and communication; sales targets may apply only where specifically assigned.

- Support for Kheewa Group Business Verticals The Tele Support Executive may interact with customers associated with different business verticals of the group, including:

Business Consultancy Services

Recruitment & HR Solutions

Digital Marketing Services

Website Development

Franchise Development

Seller Onboarding

Affiliate Marketing Programs

E-Commerce Solutions

Lead Generation Services

AI & Business Automation Solutions

Customer Support / BPO Services The employee will be trained on the relevant products and services before being assigned customer interactions.

- WhatsApp & Digital Customer Support

Respond to customer enquiries received through WhatsApp and other digital communication channels.

Share approved information, brochures, links, documents, and other relevant resources.

Maintain professional communication on WhatsApp Business.

Follow up with customers who have requested additional information.

Ensure customer messages are handled within the assigned response timeline.

Maintain proper records of important conversations.

- Complaint & Escalation Management

Listen carefully to customer complaints.

Understand the root issue before responding.

Remain calm and qualified while handling difficult conversations.

Avoid unnecessary arguments with customers.

Provide available solutions within the company's authority.

Escalate unresolved or sensitive issues to the appropriate senior/team.

Record complaints and their status accurately.

Follow up after escalation when required.

- CRM & Customer Data Management

Maintain updated customer records in the CRM/HRMS/business management system.

Record call outcomes accurately.

Update enquiry status.

Maintain customer requirements and follow-up dates.

Record customer feedback and complaints.

Update lead/customer status after every relevant interaction.

Ensure data accuracy and confidentiality.

Avoid duplicate or incomplete customer records.

- Coordination With Internal Teams

Coordinate with

Sales Team

Business Development Team

Customer Success Team

Recruitment Team

Operations Team

Accounts Team

Digital Marketing Team

Technical Team

Management The objective is to ensure that customer requirements are communicated correctly and handled within the appropriate department.




- Daily Reporting The Tele Support Executive will be responsible for maintaining and submitting relevant reports such as:

Daily Call Report

Incoming Call Report

Outgoing Call Report

Connected Call Report

Customer Query Report

Follow-Up Report

Complaint Report

Lead Qualification Report

Appointment Report

CRM Update Report

Customer Feedback Report

Daily Productivity Report

Weekly Performance Report

Monthly Performance Report

- Customer Feedback & Improvement

Collect customer feedback regarding services and communication.

Identify frequently asked questions.

Report recurring customer problems.

Share customer suggestions with management.

Assist in improving customer communication processes.

Maintain records of customer feedback for future analysis.

Requirements & Qualifications

Educational Qualification

12th Pass, Graduate, or Postgraduate in any discipline.

Candidates from Commerce, Management, Marketing, Business Administration, Communication, or related backgrounds will be preferred.

Experience

0–3 years of experience in:

Tele Support

Customer Support

Customer Care

Telecalling

BPO

Call Centre

Tele Sales

Lead Generation

Client Coordination

Business Development

Freshers with good communication and customer-handling skills are encouraged to apply.

Communication Skills The candidate should have:

Good verbal communication skills.

Good Hindi communication.

Basic to good English communication.

Clear pronunciation.

Strong listening skills.

Ability to understand customer requirements.

Ability to explain information in simple language.

Professional telephone etiquette.

Ability to communicate confidently with different types of customers.

Technical Skills

Basic knowledge of MS Excel / Google Sheets.

Basic knowledge of MS Word and email communication.

Comfortable using smartphones and computers.

Familiarity with WhatsApp Business.

Basic knowledge of CRM software is an advantage.

Ability to maintain digital records.

Comfortable using online communication and meeting tools.

Basic understanding of AI tools such as ChatGPT, Gemini, or Microsoft Copilot will be an added advantage.

Personal Attributes A Tele Support Executive can develop expertise in:

Tele Support Executive → Senior Tele Support Executive → Customer Support Team Leader → Customer Success / Operations Executive → Customer Support Manager

Depending on performance, skills, experience, and organizational requirements, opportunities may also be available in Sales, Business Development, Customer Success, Operations, or Team Management.

Why Join Kheewa Group of Companies?

Opportunity to work across multiple business domains.

Exposure to consulting, recruitment, digital marketing, e-commerce, franchise development, technology, AI, and business automation.

Learn professional customer communication and business processes.

Structured performance-based career development.

Continuous mentoring and training.

Opportunity to develop communication, CRM, customer handling, and business skills.

Dynamic work environment with exposure to different customer segments.

Apply Now

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- Join Kheewa Group of Companies and build your career in Customer Support, Business Communication, and Digital Business Operations.

📌 TELE SUPPORT EXECUTIVE (Delhi)
🏢 Kheewa Incorporation
📍 Delhi