Responsible for contacting customers to collect overdue payments, resolve disputes, and maintain positive customer relationships.
Key Responsibilities:
1. Connect customers via phone/email to collect outstanding payment
2. Investigate and resolve customer disputes and queries.
3. Negotiate payment plans and settlements.
4. Update customer records and accounts.
5. Meet/exceed collection targets and quality metrics.
6. Collaborate with internal teams (e.g., sales, customer service).
7. Maintain confidentiality and adhere to company policies