Fluency in Hindi, English, and Malayalam (multilingual is required )
Key Responsibilities
- Make outbound calls to prospective and existing customers to generate business leads.
- Promote and explain Gold Loan, Investment, and Insurance products.
- Identify customer requirements and provide suitable product information.
- Generate qualified leads and coordinate with the concerned sales/branch team for follow-up.
- Maintain regular follow-up with prospective customers through calls and other communication channels.
- Update customer interactions, leads, and follow-up details in the CRM/system.
- Achieve assigned daily/weekly/monthly call and lead-generation targets.
- Maintain qualified communication and good customer relationships.
- Handle customer queries and provide accurate information about products and services.
- Ensure compliance with company policies, processes, and applicable regulatory requirements.
Candidate Profile
- Qualification: Graduate and above
- Prior experience in telecalling, telesales, banking, NBFC, insurance, financial services, or customer service will be an advantage.
- Fluency in Hindi, English, and Malayalam is required.
- Good communication and interpersonal skills.
- Ability to convince and engage customers over the telephone.
- Target-oriented with a positive and proactive approach.
- Basic computer knowledge and familiarity with CRM systems will be an advantage.