Telecaller – Duties & Responsibilities A Telecaller is responsible for generating and qualifying leads, communicating with prospective and existing customers, and supporting the sales process through effective telephone conversations. The role requires excellent communication skills, a customer-friendly approach, and the ability to understand customer requirements and convert potential leads into business opportunities.

Key Duties & Responsibilities

- Make outbound calls to prospective and existing customers to introduce the company’s products, services, and offers.
- Generate new leads through calling, follow-ups, referrals, databases, and other available sources.
- Communicate clearly and professionally with customers and build positive relationships.
- Understand customer requirements, preferences, and concerns and provide suitable information or solutions.
- Explain products, services, pricing, offers, and other relevant details accurately to customers.
- Follow up with interested prospects at the appropriate time to nurture leads and support conversions.
- Modify and personalize sales pitches based on customer needs, responses, and interests.
- Handle customer queries, objections, and concerns professionally and escalate them to the relevant department when required.
- Maintain and regularly update customer and lead databases with accurate contact details,



conversations, requirements, and follow-up status.
- Record customer feedback, suggestions, and concerns and share relevant information with the appropriate teams.
- Coordinate with the sales and operations teams to ensure a smooth customer journey from initial enquiry to final conversion.
- Identify potential sales opportunities and ensure they are promptly passed to the appropriate team for further action.
- Communicate with customers through multiple channels, including phone calls, WhatsApp, email, live chat, and social media, whenever required.
- Maintain regular follow-ups with existing customers to encourage repeat business and strengthen customer relationships.
- Meet assigned daily and monthly calling, lead-generation, follow-up, and sales targets.
- Maintain professionalism, patience, and a positive attitude while interacting with customers.
- Prepare basic call reports and provide regular updates on leads, follow-ups, conversions, and customer feedback.

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Perks

- Paid time off

Education:
- Bachelor's (Preferred)

Experience:
- total work: 1 year (Preferred)
- Sales: 1 year (Preferred)

Language:
- Hindi (Preferred)
- English (Preferred)

Work Location: In person

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