n:

nTelecaller

nCalida Rehab

nPosition Title:

nTelecaller / Admission Coordinator

nDepartment:

nAdmissions & Business Development

nReporting To:

nAdministrator / Admissions Manager

nJob Location:

nCalida Rehab-Pune

nPay - Pay: ₹15,000.00 - ₹22,000.00 per month

nJob Summary

nThe Telecaller is responsible for handling incoming inquiries, , providing information about Calida Rehab's services, conducting follow-ups, coordinating admissions, and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.

nKey Responsibilities

n1. Inquiry Handling & Lead Generation

nAttend all incoming calls, WhatsApp messages, emails, and website inquiries promptly.

nProvide accurate information regarding rehabilitation services, facilities, treatment programs, and admission procedures.

nUnderstand patient requirements and collect necessary details.

nGenerate and maintain inquiry records in the Lead Management System/CRM.

n2. Lead Management & Follow-Up

nClassify leads as Hot, Warm, or Cold.

nConduct regular follow-ups with prospective patients and families.

nSchedule assessment calls, center visits, and admission discussions.

nMaintain daily follow-up records and update lead status.

nCoordinate with management regarding high-priority leads.

n3. Admission Coordination

nGuide families through the admission process.

nExplain admission requirements and documentation.

nCoordinate with the clinical team for assessments.

nAssist in admission planning and scheduling.

nEnsure smooth communication between families and the admissions team.

n4. Customer Relationship Management

nBuild rapport and trust with patients and families.

nHandle inquiries professionally and empathetically.

nAddress concerns and provide appropriate guidance.

nMaintain confidentiality of patient information.

n5. Marketing Support

nFollow up on digital marketing leads.

nMaintain referral source records.





nCoordinate with hospitals, psychiatrists, psychologists, and referral partners when required.

nAssist in promotional and awareness activities.

n6. Reporting & Documentation

nMaintain daily call logs.

nUpdate CRM/Lead Management Software regularly.

nPrepare daily, weekly, and monthly reports.

nTrack lead conversions and admission statistics.

nMaintain records of all communications.

nDaily Responsibilities

nAttend incoming calls and inquiries.

nMake follow-up calls to existing leads.

nUpdate CRM/Lead Management Software.

nCoordinate admissions and center visits.

nSubmit daily activity reports.

nShare lead status updates with management.

nRequired Skills

nCommunication Skills

nExcellent verbal communication in English, Hindi, and Marathi.

nProfessional telephone etiquette.

nActive listening skills.

nAbility to handle emotionally distressed callers with empathy.

nTechnical Skills

nMS Excel

nMS Word

nEmail Communication

nGoogle Sheets

nPersonal Skills

nPositive attitude

nPersuasive communication

nPatience and empathy

nTime management

nTeamwork

nProblem-solving ability

nEducational Qualification

nGraduate in any discipline (preferred).

nExperience

nPreferred

n1–3 years of experience in:

nTelecalling

nCustomer Service

nHealthcare Admissions

nHospital/Rehabilitation Center Coordination

nSales or Lead Management

nFreshers

nFreshers with excellent communication skills may also apply.

nWorking Conditions

nwork from Office .

nMay require occasional weekend duty as per admission requirements.

nFrequent interaction with patients, families, hospitals, and referral sources.

nCode of Conduct

nThe Telecaller shall:

nMaintain confidentiality of patient information.

nFollow organizational policies and procedures.

nCommunicate professionally at all times.

nRepresent Calida Rehab positively and ethically.

nAvoid providing false commitments or misleading information.

nBenefits:

n

n
- Versatile schedule
n
- Food provided
n
- Paid sick time
n
- Paid time off
n
- Provident Fund
n

nWork Location: In person

📌 Tele caller executive (Pune)
🏢 Calida Rehab
📍 Pune