- Customer Enquiry Management
- Attend showroom walk-in customers professionally.
- Understand customer requirements and provide suitable two-wheeler information.
- Handle enquiries received through phone calls, WhatsApp, website, social media and other sources.
- Record all customer enquiries and lead details accurately.
- Lead Follow-Up
- Follow up with new and existing leads regularly.
- Contact customers regarding vehicle offers, finance, exchange and test rides.
- Maintain proper follow-up records in CRM/software.
- Convert enquiries into showroom visits and sales.
- Test Ride Coordination
- Explain available test-ride options to customers.
- Coordinate test rides with the sales team.
- Follow up with customers after the test ride.
- Sales Support
- Support Sales Executives in converting leads into bookings.
- Coordinate with the sales team regarding customer requirements.
- Provide customers with information about models, variants, colours, prices, offers, finance and exchange facilities.
- Customer Relationship Management
- Maintain good relationships with existing and prospective customers.
- Make courtesy calls after vehicle delivery.
- Collect customer feedback and communicate concerns to the concerned department.
- Support customer retention and referral generation.
- Data & Reporting
- Maintain daily enquiry and follow-up records.
- Update CRM/customer database regularly.
- Prepare daily and monthly lead follow-up reports.
- Track pending leads and ensure timely follow-up.
- Digital Lead Management
- Handle leads generated through Facebook, Instagram, WhatsApp, website and online advertisements.
- Respond to digital enquiries promptly.
- Coordinate with the digital marketing team for lead conversion.
- Coordination
- Coordinate with Sales, Finance, Insurance, Exchange and Delivery teams.
- Ensure smooth communication between customers and showroom departments.
- Assist in resolving customer queries related to the sales process.
Key Performance Indicators (KPIs)
- Number of leads contacted
- Follow-up effectiveness
- Customer showroom visits generated
- Test rides generated
- Booking conversion
- Lead conversion percentage
- Customer satisfaction
- CRM/data accuracy
- Daily follow-up completion
Pay: ₹12,000.00 per month
Advantages
- Cell phone reimbursement
- Health insurance
- Provident Fund