Job summary:
As an Executive Director in Fund Services NAV Operations EMEA, you will partner with the EMEA Fund Services operations leadership team to enhance operational capabilities and deliver exceptional client service. You will work closely with regional and global functions, driving strategic programs and supporting business expansion. Together, we will foster a diverse and inclusive workforce, champion innovation, and execute on our priorities. You will help us build trusted relationships and deliver value to our clients.

Job responsibilities:
Lead operational teams supporting Fund Services product delivery
Drive execution of a risk-based oversight model
Develop and execute metrics and management reporting for ongoing operations
Collaborate with cross-functional teams to resolve key business issues
Represent Operations in interactions with regulators, clients, and prospects
Ensure service delivery standards align with client agreements
Champion people and engagement initiatives
Build and influence a network of partners across leadership levels
Develop engaging storylines for our diverse workforce
Challenge the status quo and lead change control initiatives
Oversee planning and execution of strategic priorities

Required qualifications, capabilities, and skills:




15+ years of experience in Fund services/ Fund Accounting
Excellent people management and client relationship skills
Proven organizational leadership with focus on client satisfaction, culture, risk, and governance
Experience leading data and digital programs, including AI initiatives
Robust commitment to diversity and inclusivity
Excellence in execution and attention to detail
Ability to constructively challenge the status quo
Experience managing stakeholder and senior management expectations
Hands-on approach to improving operations efficiency
Advanced skills in controls and monitoring for governance and reporting
Demonstrated success in client-facing operational leadership roles

Preferred qualifications, capabilities, and skills:
Experience with platform re-engineering and visualization methods
Expertise in driving engagement and people initiatives
Robust network-building and influencing skills
Ability to develop robust, consistent communication strategies
Experience in regulatory and client-facing roles
Familiarity with cross-functional collaboration in global organizations
Track record of leading transformation and change management initiatives

📌 Executive Director, Fund Services Nav Operations – Emea Mumbai
🏢 JP Morgan Chase
📍 Mumbai