We are looking for an experienced Service Architect to shape, design, and transition current and existing IT services. The role involves translating business and operational requirements into scalable service designs and working closely with customer and supplier teams.
Key Responsibilities
Shape requirements for new and transitioning IT services.
Define target service designs and operating models for recent services such as UAM / Identity & Access Management.
Translate business and operational requirements into clear technical service architectures.
Develop technical service requirements, design documentation, and architectural standards.
Support service transition activities while ensuring continuity and minimal disruption.
Collaborate with customer stakeholders and supplier teams to validate and refine service designs.
Provide architectural inputs into governance, service design, and transition processes.
Conduct workshops and engage with business and technical stakeholders.
Support onshore/offshore teams and travel to UK customer sites as required.
Mandatory Skills
Proven experience as a Service Architect / IT Service Architect
Strong experience in Service Design & Service Transition
Experience designing and standing up new IT services
Strong ability to translate business requirements into technical service designs
Experience with Identity & Access Management / UAM, Infrastructure, or Platform Services
Strong stakeholder management and communication skills
Experience working in customer/supplier or outsourced IT environments
Solid documentation and architectural governance experience
Experience working across onshore/offshore delivery models
Good to Have
ITIL / ITSM knowledge
Experience with ServiceNow
Experience in large enterprise environments
UK customer engagement experience
Willingness to travel to UK customer sites
📌 Service Architect Secunderabad
🏢 Write Your Destiny(WYD)
📍 Secunderabad
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