The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment hardware network infrastructure shop-floor applications and user devices. They will ensure high system uptime timely troubleshooting preventive maintenance and adherence to IT standards while supporting day-to-day operations critical to manufacturing continuity.
Technical Support
Provide first-line and second-line support for desktops laptops printers scanners handhelds PLC-connected systems and production terminals.
Diagnose and resolve hardware software and network issues raised by plant users.
Install configure and maintain Windows OS industrial applications and security software.
Manufacturing Systems & Applications
Support MES SCADA/HMI interfaces SAP/ERP access and shop-floor automation devices.
Troubleshoot connectivity between OT (Operational Technology) and IT systems.
Coordinate installation updates and patching for plant-critical applications.
Network & Infrastructure
Manage LAN/WAN connectivity Wi-Fi access points switches CCTV monitoring access control systems and IP telephony.
Coordinate with central IT for firewall policies and network security.
Maintenance & Compliance
Perform periodic preventive maintenance across plant systems.
Maintain asset inventory AMC records and compliance documentation.
Support IT audits data backup antivirus deployment and patch compliance.
User Support & Training
Provide technical guidance to employees on system usage safety and best practices.
Conduct basic training sessions for plant and office staff.
Vendor & Stakeholder Coordination
Liaise with vendors for equipment servicing component replacement and AMC.
Work with cross-functional teams (production maintenance quality) to ensure smooth operations.
Required Skills & Competencies
Strong knowledge of Windows OS Active Directory user management.
Basic understanding of networking (TCP/IP DNS DHCP VLANs).