TCS hiringRole: Service desk ManagerLocation: BangaloreExperience: 10+Must Have:1. IT IS Service Desk2. Leadership3. Communciation4. Client Handling Skills5. Team Skills1. Employee Relationship Skills2. Manage Attrition3. Convincing Skills4. Speaking with numbers5. PI SkillsOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.