Service Desk Analyst (L1) - Job DescriptionJob Title: Service Desk Analyst (L1)Experience: 1-3 YearsKey Responsibilities:Provide Level 1 technical support via phone, email, chat, and ticketing tools.Diagnose and resolve hardware, software, network, and application-related issues.Perform password resets, account unlocks, and user account administration.Create, update, and manage incident and service request tickets.Escalate unresolved issues to L2/L3 support teams as per defined procedures.Ensure compliance with SLAs and maintain ticket quality.Document troubleshooting steps and update knowledge base articles.Deliver excellent customer service and maintain high customer satisfaction.Technical Skills:Windows OS and Microsoft Office SuiteActive DirectoryServiceNow or other ITSM toolsBasic Networking (TCP/IP, DNS, DHCP)Remote Desktop SupportIncident and Request ManagementSoft Skills:Strong communication skillsCustomer-focused approachProblem-solving and analytical skillsAbility to work in rotational shiftsTeam player with valuable interpersonal skills