Embassy Group, founded in 1993 and headquartered in Bangalore, is one of Indias leading real estate developers with a diversified portfolio spanning commercial office spaces, luxury residential projects, hospitality,retail, and education. It is known for landmark developments such as Manyata Business Park and Embassy GolfLinks, and for pioneering Indias first listed REIT Embassy Office Parks REIT With a strong focus on sustainability, renewable energy, and community development, Embassy Group continues to shape Indias urban landscape while maintaining global standards in design and executionJob Purpose:The Pre-Sales Specialist is responsible for driving site visits and bookings. The role coordinates site visits booked through the contact centre, speaks directly with customers to confirm and follow through on visits, and works closely with contact centre agents to make sure they are actively driving visits. The person will also run email and WhatsApp campaigns, keep lead data clean in Salesforce, and be present at the site on weekends to support customers during peak visit days.Key Responsibilities:1. Driving Site Visits & Bookings (Primary Objective)Own the target for site visits and bookings, and work every day towards achieving itCoordinate site visits that are booked through the contact centre, from confirmation to the customer arriving at siteFollow up with customers to reduce drop-offs and re-schedule missed visitsBe present at the site on weekends to help customers during high-footfall days2. Customer EngagementSpeak to customers over calls to confirm site visits, answer basic queries, and understand their requirementsGive customers a smooth and professional experience from first contact through the site visit3.



Coordination with Contact Centre AgentsWork closely with contact centre agents on a daily basis to make sure they are booking and driving site visitsShare feedback and visit outcomes with agents so booking quality keeps improvingTrack agent-booked visits and flag gaps or drop-offs early4. Lead Hygiene & SalesforceMaintain accurate, complete, and up-to-date lead records in SalesforceManage lead hygiene — update lead status, log every interaction and follow-up, and remove duplicates or stale dataKeep data clean and consistent so reporting is reliable5. Email & WhatsApp CampaignsRun email and WhatsApp campaigns to nurture leads and pull them towards a site visitFollow up on campaign responses quickly and move interested leads forward6. Coordination with Relationship Managers (RMs)Hand over qualified leads and confirmed site visits to RMs smoothlyShare relevant lead details so RMs are ready for the customerFollow up with RMs on visit outcomes and next steps7. Tracking & ReportingTrack daily follow-ups, bookings, and site visit numbersShare regular updates on visit and booking performance with the reporting managerQualifications and Work Experience:Graduate in any discipline3–6 years of experience in pre-sales, lead management, or customer coordination rolesPrior experience in the real estate industry is essentialPrior hands-on experience using Salesforce is a mustExperience managing lead hygiene and CRM dataExperience coordinating with contact centre / call centre agents to drive site visitsComfortable handling customers across calls, email, and WhatsAppWilling to work a 6-day week and be at the site on weekendsKnowledge, Skills and Competencies:Solid verbal and written communication skillsCustomer-focused with good interpersonal skillsWell organised, with attention to detailAble to manage multiple follow-ups and coordinate across teamsHands-on with Salesforce and basic reportingTarget-driven and comfortable working towards daily numbers

📌 Presales Specialist (Vasanth Nagar)
🏢 Embassy Developments
📍 Vasanth Nagar