Technology Manager - Digital &

- Customer Engagement - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - MM Main Accountabilities 1.

Digital Project

Execution &

- Delivery • Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations • Ensure timely delivery aligned to business timelines and requirements • Track project progress and resolve dependencies across teams 2.

Application

Support &

- System Stability • Ensure uptime of core systems (LOS, SFDC, etc.) meets defined SLAs (≥95%) • Drive reduction of system issues, defects, and recurring incidents • Provide support during UAT, go-live, and post-production phases 3.

Service

Delivery &





- Issue Management • Drive reduction in open implementation issues and CRs • Ensure timely resolution of production issues and escalations • Monitor service performance and improve turnaround time 4. IT Governance &
- Compliance Execution • Ensure adherence to IT governance processes, audit requirements, and controls • Support reduction in internal audit observations • Maintain documentation, logs, and compliance records 5. Release &
- Patch Management • Ensure timely patch deployment across SIT, UAT, and Production environments • Validate deployments to ensure minimal defects and secure releases • Coordinate with vendors and internal teams for smooth releases

📌 Technology Manager - Digital and Customer Engagement (Mumbai)
🏢 Tata Capital Finance
📍 Mumbai