Technical Writer – MadCap Flare

Experience: 4–6 years

Maximum CTC: ₹9 LPA

Location: Kochi / Open to relocation

Employment Type: Full-time

Job Summary

We are looking for an experienced Technical Writer with solid hands-on expertise in MadCap Flare and product documentation. The ideal candidate should be able to understand complex software/product functionalities and convert them into clear, structured, and user-friendly documentation.

The candidate will work closely with Product Managers, Developers, SMEs, QA and other stakeholders to create and maintain high-quality technical content for enterprise/SaaS products.

Key Responsibilities

- Create, maintain and update user guides, administrator guides, online help, release notes, SOPs and knowledge base articles .
- Develop and publish documentation using MadCap Flare .
- Create structured, reusable and well-organized technical content.
- Work with developers, product managers and SMEs to understand product functionality and documentation requirements.
- Convert complex technical concepts and workflows into clear and easy-to-understand documentation.
- Create and maintain online help systems and product documentation .
- Prepare documentation for product releases and feature enhancements.
- Develop API/integration documentation where required.
- Create process flows, screenshots,



diagrams and other visual documentation using tools such as Snagit, Visio or similar tools .
- Follow documentation standards, templates, style guides and content governance processes.
- Perform content reviews, proofreading, quality checks and publication readiness checks.
- Maintain documentation repositories and knowledge bases.
- Collaborate with cross-functional teams in an Agile/Scrum environment .
- Ensure documentation is accurate, consistent, current and aligned with product releases.

Required Skills
- 4–6 years of experience in Technical Writing / Product Documentation .
- Strong hands-on experience with MadCap Flare .
- Experience creating software/product documentation for SaaS or enterprise applications.
- Strong experience with:
- User Guides
- Administrator Guides
- Online Help
- Release Notes
- SOPs
- Knowledge Base Articles
- Process Documentation
- Good understanding of HTML, XML and Markdown .
- Experience with Information Architecture / structured documentation .
- Strong written and verbal communication skills.
- Ability to work with developers, SMEs and product teams.
- Experience with documentation/project collaboration tools such as Jira, Confluence or Azure DevOps .
- Good understanding of Agile/Scrum and software development lifecycle .
- Ability to create screenshots, process flows and technical diagrams.

📌 Technical Writer (Kochi)
🏢 Talent Basket
📍 Kochi