As a Technical Support Specialist , you will serve as a key technical advisor and escalation point within the Servigistics Support organization. You will bring your rich industry experience to drive strategic customer success, mentor junior team members, and lead complex troubleshooting efforts. You will work cross-functionally with engineering, product management, and customer teams to ensure seamless and proactive technical support delivery.

Lead resolution of mission-critical issues involving product functionality, performance, and deployment. Mentor and guide junior technical support engineers; Available to work 24x7 on rotational basics and willingness to support weekend shifts when scheduled ensuring readiness for global support needs. Solid experience in diagnosing and resolving enterprise-grade application issues across multiple layers (web, application, and database).

Deep expertise in SQL (Oracle and SQL Server), with ability to write and optimize complex queries. Hands-on experience with ETL tools (Informatica, IICS,



Kettle/Pentaho) and resolving batch job failures. Solid understanding of open-source web technologies such as Apache Tomcat and Apache Web Server.

Experience in performance tuning, server configuration, log analysis, and application scalability. Knowledge of Java-based enterprise applications and implementation or support lifecycle. Familiarity with enterprise IT environments (networks, load balancing, security protocols, integrations).

Experience with UNIX/Linux environments and command-line utilities. ~ Knowledge of cloud platforms such as AWS including services S3. ~ Exposure to machine learning concepts and their integration within enterprise systems ~ Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. ~2-5 years of relevant technical support, implementation, or consulting experience in enterprise software. ~

📌 Technical Support Specialist Software (Gurugram)
🏢 Ptc
📍 Gurugram