We are hiring a Technical Support Executive with experience in handling international customer support calls and providing Level 1 and Level 2 technical support. The ideal candidate should have excellent communication skills, hands-on experience with Microsoft 365, remote troubleshooting, and customer account support.

Key Responsibilities

- Handle inbound and outbound technical support calls for international (UK) customers.

- Provide L1 and L2 technical support by diagnosing and resolving customer issues.

- Troubleshoot issues related to Microsoft 365, Outlook, Teams, OneDrive, and other Microsoft applications.

- Provide remote support using remote access tools to resolve technical issues.

- Assist users with account setup, password resets, user management, and access-related queries.

- Document customer issues, resolutions, and follow-up actions in the ticketing system.

- Escalate complex issues to higher support teams when required while ensuring timely resolution.

Required Skills & Experience





- 1–4 years of experience in Technical Support / IT Helpdesk / Service Desk.

- Experience handling international customer support (UK/US process preferred).

- Solid experience providing Level 1 and Level 2 technical support.

- Hands-on experience with Microsoft 365 administration and troubleshooting.

- Experience with remote access/remote desktop support tools.

- Excellent verbal and written communication skills in English.

- Strong troubleshooting, customer service, and problem-solving skills.

Preferred Candidate

- Experience supporting UK-based customers or international accounts.

- Familiarity with IT support processes, ticketing systems, and service desk operations.

- Comfortable working in UK shift timings and in a customer-facing technical support role.

Pay: ₹25,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Technical Support Executive/Support) – UK Shift (Sahibzada Ajit Singh Nagar)
🏢 Furdeco Home Delivery
📍 Sahibzada Ajit Singh Nagar