Technical Support Executive (L1/L2 Support) – UK Shift
Location: Mohali (Work from Office) Shift: UK Shift – 1:30 PM to 10:30 PM (IST) Working Days: 5 days a week with 2 alternate week-offs
Job Summary
We are hiring a Technical Support Executive with experience in handling international customer support calls and providing Level 1 and Level 2 technical support. The ideal candidate should have excellent communication skills, hands-on experience with Microsoft 365, remote troubleshooting, and customer account support.
Key Responsibilities
- Handle inbound and outbound technical support calls for international (UK) customers.
- Provide L1 and L2 technical support by diagnosing and resolving customer issues.
- Troubleshoot issues related to Microsoft 365, Outlook, Teams, OneDrive, and other Microsoft applications.
- Provide remote support using remote access tools to resolve technical issues.
- Assist users with account setup, password resets, user management, and access-related queries.
- Document customer issues, resolutions, and follow-up actions in the ticketing system.
- Escalate complex issues to higher support teams when required while ensuring timely resolution.
Required Skills & Experience
- 1–4 years of experience in Technical Support / IT Helpdesk / Service Desk.
- Experience handling international customer support (UK/US process preferred).
- Strong experience providing Level 1 and Level 2 technical support.
- Hands-on experience with Microsoft 365 administration and troubleshooting.
- Experience with remote access/remote desktop support tools.
- Excellent verbal and written communication skills in English.
- Solid troubleshooting, customer service, and problem-solving skills.
Preferred Candidate
- Experience supporting UK-based customers or international accounts.
- Familiarity with IT support processes, ticketing systems, and service desk operations.
- Comfortable working in UK shift timings and in a customer-facing technical support role.
Pay: ₹25,000.00 - ₹50,000.00 per month
Work Location: In person
📌 Technical Support Executive/Support) – UK Shift (Sahibzada Ajit Singh Nagar)
🏢 Bleskart Solutions Private
📍 Sahibzada Ajit Singh Nagar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.