Roles and Responsibilities:

n

n
- Provide service and customer support during remote meetings and interactions.
n
- Install POS software on clients’ systems or devices efficiently.
n
- Conduct training sessions to help clients understand and use the product effectively.
n
- Diagnose errors or technical problems and determine proper solutions to resolve client queries.
n
- Create, maintain, and implement SOPs to standardize support processes.
n
- Hands-on experience with Windows, Linux, and Mac OS environments.
n
- Research and identify solutions for software and hardware issues.
n
- Troubleshoot technical issues, including account setup, system errors, and network configurations.
n
- Ask targeted questions to quickly identify the root cause of issues and provide resolutions.
n




- Communicate with clients through phone, email, or chat to resolve technical challenges.
n
- Ensure all technical issues are logged properly with detailed documentation.
n
- Build and maintain positive relationships with international customers, ensuring high levels of satisfaction.
n
- Flexibility to work in rotational shifts to support international time zones.
n

n

nAdditional Qualification and Skills:

n

n
- Software Installation and Training.
n
- Flexibility to work in rotational shifts to support international time zones.
n

n

📌 Technical Support Engineer (India)
🏢 Petpooja
📍 India