Key Responsibilities
Develop and maintain solid relationships with existing and prospective clients.
Act as the primary point of contact for customer queries, requirements, and concerns.
Understand customer needs and provide appropriate product and service solutions.
Follow up on quotations, orders, payments, deliveries, and installations.
Coordinate with Sales, Estimation, Production, Operations, and Installation teams to ensure timely execution.
Maintain regular communication with customers throughout the order lifecycle.
Handle customer complaints and ensure timely resolution.
Identify opportunities for repeat business, referrals, and upselling/cross-selling.
Maintain accurate records of customer interactions, follow-ups, and order status.
Build long-term relationships with architects, builders, contractors, interior designers, developers,



and other relevant stakeholders.
Collect customer feedback and share actionable insights with the management.
Prepare regular reports on customer status, pending issues, follow-ups, and business opportunities.

Required Skills
Excellent verbal and written communication skills.
Strong customer-handling and relationship-management skills.
Valuable negotiation and problem-solving abilities.
Solid follow-up and coordination skills.
Ability to manage multiple customers and priorities effectively.
Proficiency in MS Office/CRM tools.
Knowledge of uPVC/Aluminium windows and doors or the construction/building materials industry will be an advantage.

📌 Customer Relationship Manager Sahibzada Ajit Singh Nagar
🏢 Window World India
📍 Sahibzada Ajit Singh Nagar