Job Description

- Oversee all in-room dining operations, ensuring seamless service delivery and exceptional guest experiences across all service periods
- Develop, curate, and manage the in-room dining beverage program, including wine selection, spirits, and premium non-alcoholic offerings
- Maintain comprehensive wine inventory and cellar operations, implementing proper storage protocols and rotation procedures to preserve product quality
- Provide expert beverage recommendations and wine pairing guidance to guests, demonstrating extensive knowledge of wine regions, varietals, and production methods
- Train, mentor, and supervise in-room dining staff and sommelier team members, ensuring consistent service standards and professional development
- Manage in-room dining budgets, monitor costs, and implement strategies to optimize profitability while maintaining premium service quality
- Ensure compliance with all alcohol service regulations, licensing requirements, and responsible service practices
- Utilize beverage management systems, inventory software, and point-of-sale platforms to track stock levels, sales data, and operational metrics
- Coordinate with kitchen and housekeeping departments to ensure timely and accurate in-room dining service delivery
- Maintain meticulous records and documentation related to inventory, staff performance, guest preferences, and service incidents
- Develop and implement staff training programs focused on wine education, service techniques, and guest engagement




- Monitor guest feedback and satisfaction metrics, addressing concerns and implementing improvements to enhance the in-room dining experience
- Collaborate with the culinary team to create innovative menu offerings and beverage pairings that complement Fairmont's luxury standards

Qualifications

- Minimum 5 years of progressive experience in food and beverage management, with at least 2 years specifically in in-room dining or room service operations
- Proven expertise in wine and beverage program management, including knowledge of wine regions, varietals, production methods, and food pairing principles
- Solid leadership and team management experience, with demonstrated ability to train, mentor, and supervise hospitality staff
- Proficiency with beverage management systems, inventory software, and point-of-sale (POS) platforms
- Comprehensive knowledge of alcohol service regulations, licensing requirements, and responsible service practices
- Excellent organizational and time management skills with ability to manage multiple priorities and meet deadlines
- Strong communication and interpersonal skills with ability to engage guests and staff professionally
- Budget management experience with demonstrated ability to control costs while maintaining service quality

Additional Information

WHAT IS IN IT FOR YOU:

- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities

📌 In Room Dining Manager - Fairmont Agra (India)
🏢 FAIRMONT
📍 India