Job Summary

As a Senior Systems Analyst, you are an experienced IT Operations qualified who supports application systems OR infrastructure in a specific domain (network, platform, database, workplace). You work as a key member of operations teams, are an expert in ITIL processes, and are proficient in supporting infrastructure.

Responsibilities
Specialize in a systems monitoring and support as a member of a technical team.
Keep technical skills up to date and keep track of recent technologies
Basic scripting skill and knowledge to discuss with Systems Engineers
Participate in root cause analysis of major and significant incidents
Detailed knowledge of relevant SLAs and their implications for support
Detailed working knowledge of local processes
Valuable grounding in technology wide processes
Identifies, recommends and implements process improvements, across multiple areas
Can quickly diagnose the underlying cause of incidents
Identifies incident impact quickly
Delivers consistently high quality resolutions
Communicates effectively, escalating when and where is necessary
Spots patterns and trends in incidents




Excellent in communication and proactively keeping customer informed of the progress
Operate existing areas and resolve issues using existing procedures, knowledge, and the resources around me.
Identify the need for training and able to coach peers and team members on latest changes in application
Publish knowledge base articles for any new issues identified

Requirements
Service management
Monitoring and operations
Process automation
Data analytics and reporting
Operational efficiency
Market Knowledge (Service & Operations)
Supplier performance management
Core Technology
Retail Technology Awareness
Communication & Influencing
Strategic Thinking & Problem Solving
Curiosity & Learning
Embracing and Enabling Change

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Systems Analyst Bengaluru
🏢 Tesco
📍 Bengaluru