OSV FTWZ (About Us): OSV FTWZ (Free Trade Warehousing Zone) is a leading provider of duty-free warehousing, logistics, and supply chain solutions designed to help businesses optimise international trade operations. With state-of-the-art infrastructure, seamless compliance management, and a strategic location, OSV FTWZ enables businesses to store, repackage, and distribute goods efficiently while enjoying significant cost savings on customs duties and taxes. Our mission is to provide world-class trade facilitation services to global businesses.

Skills Required
Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry.
Preference will be given to candidates with experience in import-export documentation, and awareness of Incoterms, and international logistics procedures and industry regulations
Preference will be given to candidates with experience in cross selling
Excellent verbal and written communication skills especially in English
Excellent interpersonal skills.
Robust problem-solving abilities and the ability to work well under pressure.
Familiar with Microsoft office, Google drive and Google- sheets.




Ability to multitask, prioritize, and manage time effectively.
A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service.
Robust followup skills
Self motivated, agile and proactive and results oriented

Key Responsibilities
Virtually ensuring smooth inbounds and outbounds with coordination with internal teams
Resolve customer complaints and grievances immediately
Communication with domestic & international clients to receive and process orders
Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.
Collaborate with the sales team to negotiate and renew contracts with clients.
Cross-selling and upselling of other products and services
Maintaining financial health and receivables of customer accounts and ensuring timely payments
Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clientsRole & responsibilities

Preferred candidate profile

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