Responsibility
Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
Should be able to answer calls timely ensuring adherence to the process standards.
Follow up customer calls wherever is necessary
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Follow established processes and procedures to maintain service quality.
Core Responsibilities:
Customer Support:
Assist users via phone, email, and chat, providing guidance on software usage, resolving basic
issues, and ensuring a positive experience.
Log customer concerns and follow up until resolved.
Lead Generation:
Identify and qualify sales prospects during support interactions, and reach out to potential
users to introduce the software.
Desired Skills and Requirements:
Exp : 0 (Fresher)
Any Graduate
Fresher ( Pass out 2025)
Having accounting knowledge is a plus.
Languages : English & Hindi
Other Mandates: Office-based work and weekly 6 days work.
Advantages :
Full time job
Incentive
Mediclaim benefits (Self + Spouse + Children + Mother & Father)
Attendance Incentive
NOTE : You can bring your friends along if looking for a job.