We are looking for a Technical Support Executive who enjoys troubleshooting and solving technical problems and helping customers succeed.

nnIn this customer-facing role, you will provide technical support to customers and field technicians, troubleshoot software, hardware, networking, and camera-related issues, and assist with deployments and installations. You will act as a bridge between customers, technicians, and internal teams, taking ownership of issues from identification through resolution.

nnSuccess in this role comes from strong troubleshooting skills, transparent communication, attention to detail, and a commitment to delivering an excellent customer experience.

nWhat We Are Looking For

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- 2-3 years of experience in Technical Support, Deployment, Solution Delivery or similar technical roles
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- Excellent written and verbal communication skills
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- Experience supporting international customers and technicians - Most Desired
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- Strong troubleshooting and analytical skills
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- Working knowledge of IP networking concepts including DHCP, DNS, VLANs, subnetting, switches, and firewalls
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- Familiarity with Linux commands, SSH, RDP, and remote troubleshooting tools
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- Ability to understand and troubleshoot software, hardware, network, and connectivity issues
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- Experience working against defined SLAs and operational targets
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- Attention to detail and commitment to process adherence
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nKey Responsibilities

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- Provide technical support to international customers through voice, chat, tickets, email, and remote sessions
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- Investigate, troubleshoot, and resolve software, hardware, networking, and connectivity issues
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- Guide overseas field technicians during installations, deployments, and system onboarding activities
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- Access systems remotely using SSH, RDP, and other tools to perform configuration and troubleshooting tasks
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- Validate device, camera, and system configurations against customer requirements
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- Conduct deployment audits, QA reviews, and installation validations
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- Own incidents from identification through resolution, including timely escalation when required
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- Maintain accurate documentation, ticket updates, deployment records, and troubleshooting notes
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- • Follow client-specific playbooks, standard operating procedures, and knowledge base articles
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- Participate in team meetings, training sessions, and continuous improvement initiatives
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📌 Technical Support Engineer (Networking + Troubleshooting) | Immediate Joiners | (Pune)
🏢 Contextine Software
📍 Pune