Key Responsibilities

- Deliver first time resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel.
- The Job will include handling Technical support issues for Digital Imaging Adobe Products (Premier Pro, After effects, Character Animator, Premier Rush Media Encoder etc. )
- Provide a qualified & competent standard of online support for Global customers.
- Accurately document all customer interactions in a case tracking database, when applicable. - Content to be logged in full written English
- Communicate and articulate clearly with the customer (in both verbal and written communication).

Requirements
- Excellent communication (Spoken & Written). Typing speed of 50 WPM or above.

- Good Customer Service Skills
- High patience and pacifying skill to handle difficult customers.
- Excellent Customer Service Skills + ability to deal handle and resolve escalated customer issues
- Experience in troubleshooting software on Windows and /or Mac operating systems
- Experience working in a team environment, managing a diverse workload

- Training skills




- Must be a Graduate (full time)
- Cultural awareness - conversational English
- Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations
- Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection.
- General cultural awareness, particularly for agents who are supporting customers in a region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
- Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
- Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand

📌 Technical Support Consultant – Video (Noida)
🏢 TESCRA
📍 Noida