Key Responsibilities
Handle customer inquiries through calls, messages, emails, and other communication channels.
Provide customers with accurate and timely information regarding services, bookings, requests, and concerns.
Understand customer issues and resolve complaints professionally and efficiently.
Maintain and regularly update customer accounts, records, and relevant information.
Coordinate with internal departments to address customer requirements and ensure timely resolution of issues.
Prepare reports, trackers, and other documents using MS Excel and MS Office.
Monitor pending customer requests and ensure timely follow-ups.
Maintain professional communication and uphold the company's service standards and values.

Requirements
Excellent verbal and written communication skills.
Solid command of English is mandatory.
Good interpersonal and customer-handling skills.
Basic to positive knowledge of MS Excel and MS Office.
Ability to handle customer concerns calmly and professionally.
Freshers and candidates with 2 years of relevant experience can apply.
Candidates based in Pune will be preferred.

Perks and perks

Flexi working

📌 Costumer Service Pune
🏢 Business Brandy Digital Media
📍 Pune