Role & responsibilities
Oversee the overall day-to-day operations of the hospital and ensure smooth functioning of all departments.
Ensure efficient patient flow, admission, discharge, appointments, and service delivery.
Coordinate with doctors, nursing, administration, billing, insurance, pharmacy, diagnostics, housekeeping, security, maintenance, and other departments.
Monitor patient satisfaction, complaints, waiting time, and service quality and ensure timely resolution of issues.
Lead and manage department heads and staff to achieve operational targets and improve productivity.
Monitor bed occupancy, patient volumes, departmental performance, manpower utilization, and operational KPIs.
Ensure adequate manpower, equipment, infrastructure, and other resources for uninterrupted hospital operations.
Implement and monitor SOPs, policies, quality standards, patient-safety practices, and statutory requirements.
Work closely with the Quality team for quality improvement and accreditation initiatives.
Identify operational gaps and implement corrective and preventive actions to improve efficiency.




Monitor operational expenses and implement effective cost-control and resource-utilization measures.
Oversee housekeeping, security, maintenance, biomedical equipment coordination, laundry, cafeteria, and other support services.
Ensure a protected, hygienic, and patient-friendly hospital environment.
Conduct regular operational review meetings and follow up on departmental action plans.
Handle escalated patient and operational issues and ensure effective resolution.
Analyze operational data and prepare management reports and performance reviews.
Support senior management in strategic planning, business growth, budgeting, and development of hospital services.
Identify prospects to improve patient experience, operational efficiency, service quality, and revenue-supporting processes.
Build a robust culture of teamwork, accountability, professionalism, and patient-centric care.
Ensure effective communication and coordination between all levels of hospital staff.
Drive continuous improvement initiatives to achieve better operational performance and quality healthcare delivery.

📌 Walk In General Manager Operations Chennai (India)
🏢 Dr.Kamakshi Memorial Hospital
📍 India