Roles & Responsibilities
Manage customer relationships throughout the villa and apartment sales journey, from booking to possession.
Coordinate with customers regarding bookings, agreements, payments, registration and possession.
Handle customer queries related to villa/apartment specifications, pricing, payment schedules, amenities, and project updates.
Coordinate with Sales, Pre-Sales, Finance, Legal, Projects, and Construction teams to resolve customer requirements.
Follow up with customers for booking confirmations, payment collections, documentation, and registration.
Maintain accurate customer, booking, and payment details in the CRM system.
Coordinate site visits, property inspections, snagging, possession, and handover activities.




Handle customer complaints and ensure timely resolution through coordination with respective departments.
Maintain regular communication with customers regarding construction progress, possession timelines, and project developments.
Support the sales team in lead follow-ups, customer engagement, and conversion-related activities.
Prepare and maintain CRM reports, MIS reports, booking trackers, payment trackers, and customer databases.
Ensure timely follow-up with prospective and existing customers to improve customer engagement and sales conversion.
Maintain proper records of customer communications, commitments, and service requests.

📌 Crm Executive Bengaluru
🏢 MODERN SPAACES
📍 Bengaluru