Key Responsibilities
Handle customer communication and maintain valuable customer relationships.
Discuss and follow up with customers regarding pending payments and collections.
Handle customer complaints and coordinate with the concerned department for resolution.
Follow up with the concerned department until the customer complaint is properly resolved.
Coordinate with customers regarding returned goods and ensure proper processing.
Ensure all applicable Credit Notes (CN) and Debit Notes (DN) are raised and processed on time.
Ensure CNs related to meetings, returns, claims, adjustments, and other applicable cases are properly entered and followed up.
Maintain proper records of customer complaints, payment follow-ups, returns, CNs, and DNs.
Coordinate with the concerned teams for pending customer-related issues and ensure timely closure.
Prepare and send skilled email drafts to customers and internal departments.
Maintain regular follow-up through calls, emails, and messages as required.
Prepare reports and updates related to customer complaints, payments, returns, and CN/DN status.

📌 Crm Executive Gurugram
🏢 KLJ Paraflex India
📍 Gurugram