Role Overview: Handles daily office administration, customer communication, and aftersales service coordination. Ensures smooth operations, timely complaint resolution, and accurate reporting.
Key Responsibilities:
Manage front office, documentation, inward/outward registers.
Receive customer complaints, log them, coordinate with service team, and close cases.
Draft emails, prepare service reports, and maintain customer records.
Excel work: service tracker, complaint register, AMC tracker, MIS reports.
Coordinate with sales, accounts, and vendors for followups and documentation.