Role & responsibilities

Answer inbound customer calls in Spanish promptly and professionally.
Identify customer issues, provide accurate information, and resolve queries effectively.
Document all customer interactions in the system with clarity and accuracy.
Escalate complex issues to the appropriate internal teams and ensure timely resolution.
Maintain high levels of customer satisfaction by providing excellent service and empathy.
Meet and exceed performance metrics like call quality, resolution time, and customer feedback.
Adhere to company policies, security guidelines, and process standards.
Provide mentoring or support to junior team members when needed.

Preferred candidate profile
Proficiency in Spanish (B2 and above level preferred).
Positive communication skills in English for internal communication.
Experience in a BPO voice process will be a value add.
Solid listening, problem-solving, and interpersonal skills.
Ability to handle high call volumes and work in a fast-paced setting.
Flexibility to work in rotational shifts, including weekends and holidays.
Graduate in any discipline; language certifications in Spanish are a plus.

📌 Walk In Spanish Language Executive Chandigarh
🏢 eClerx
📍 Chandigarh