Role & responsibilities
Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
Schedule production resources where directed Release completed products in line with the agreed timelines




Preparation of quotes and invoices for client billing
Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
Identify and constructively raise issues with relevant team members, promoting best practice
Support the Management team through the investigation of process improvements, making recommendations for process improvements
Support the introduction of technology changes through system testing, communicating issues/potential issues

📌 Customer Service Representative Chennai
🏢 Toppan Trident
📍 Chennai