Job Title: Subject Matter Expert (SME) Approved by Veera
ContentPilot Implementation & Support

Location: Puducherry, India
Qualification: Any Graduate

Role Overview
We are seeking an internal Subject Matter Expert (SME) to support the implementation, adoption, and ongoing support of the ContentPilot publishing platform. The primary responsibility of this role is to understand client publishing workflows and configure, implement, and support ContentPilot to meet client and business needs.

Eligibility Criteria
Minimum 1+ year of experience working with publishing workflow systems (e.g., WMS, iTracks, or similar)
Robust publishing domain and process knowledge
Hands-on exposure to production workflows including Typesetting and XML
Candidate with prior experience in workflow-driven publishing environments

Key Responsibilities
Understand and analyze client publishing workflows and requirements
Lead and support ContentPilot implementation aligned to client processes
Configure workflows, validate setups,



and support client onboarding
Act as the primary SME during implementation and post-go-live support
Troubleshoot and resolve platform and production-related issues
Provide functional support to internal teams and clients
Conduct user training sessions, demos, and knowledge-transfer workshops
Support UAT and production testing from a user perspective
Collaborate with product and technology teams on enhancements and improvements
Document workflows, configurations, SOPs, and best practices
Handle internal and client support calls and queries

Key Skills & Competencies
Solid understanding of end-to-end publishing workflows
Experience in implementing or supporting publishing platforms
Excellent troubleshooting and problem-solving skills
Solid communication and training capabilities
Client-focused mindset with ownership and accountability

📌 Content Pilot Sme Puducherry
🏢 Integra Software Services
📍 Puducherry