Role & Responsibility
ATA
Analysis planning (TNA, Team/Tower wise reporting)
Rebuttal management
Spearheading Internal &/or External Calibrations/Client meets/Huddles
Periodic reviews with the team and SD Partners
Conducting performance reviews
Customer Complaint investigation & closure
Conducts Monthly Process Knowledge Test basis latest updates
TNI/ Coaching and BQM feedback.
Daily/ weekly / monthly quality reports.
RCA/CAPA preparations.
Audit check list updation
Calibration calls vs presentations skills
Preparing MOMS notes post all feedbacks
Qualifications
Skills Required
Graduate
Must have US healthcare experience with AR follow-up and denial management knowledge.
Relevant experience for 2 years and above
Valuable Spoken & Written English
Coaching (Soft) skills
Interpersonal skills
Valuable Excel & Presentation skills
People & Conflict management
Client engagement skills
High on Integrity
RCMS US healthcare experience required
Additional information
Process Type (Voice / Non-Voice / Hybrid) – Non - Voice
Shift Details (Timings & Rotational / Fixed) – 6.30 pm to 3.30 am/Fixed
Work Schedule (Working Days & Weekly Offs – Rotational / Fixed) – Fixed, Sat/Sun off
Work Model (Work From Home / Work From Office / Hybrid) - WFO