Job Title: Field Application Engineer

Location: Bengaluru

Department: Customer Support

Experience: 0–2 years

Education: BE / BTech (Computer Science, Electronics, Electrical, or related)

Role Overview

We are looking for a motivated Entry Level Technical Support Engineer to join our support team. The role involves providing first-line technical assistance, troubleshooting software/hardware issues, and working closely with engineering teams to resolve customer problems eAectively.

Key Responsibilities
Provide Level-1 / Level-2 technical support for software and system-related issues
Analyze customer-reported issues, logs, and error reports
Reproduce issues in the lab environment and identify root causes
Work closely with Engineering, QA, and Validation teams for issue resolution
Support installation, configuration, and basic usage queries
Track issues using internal tools and ensure proper documentation
Prepare explicit problem descriptions, status updates, and closure reports
Assist customers via email, calls, emote sessions and on site in a professional manner

Required Skills & Qualifications




Knowledge of Operating Systems (Linux / Windows / RTOS )
Fundamentals of C / C++ / Embedded concepts (reading code & logs)
Basic understanding of networking concepts (IP, ping, iperf, etc.)
Ability to read and analyse system logs and console outputs
Strong problem-solving and analytical thinking
Good verbal and written communication skills
Willingness to learn recent products, platforms, and tools

Preferred / Nice-to-Have Skills
Exposure to Embedded Systems / BSP / RTOS (VxWorks, Linux)
Familiarity with hardware platforms, boards, or peripherals
Experience with debugging tools, serial consoles, or JTAG (basic exposure)
Internship or academic projects related to systems or embedded software
Experience using bug/issue tracking tools

What We Offer
Hands-on exposure to real customer issues and production systems
Solid mentoring and learning opportunities from senior engineers
Collaborative and technically rich work environment

📌 Field Application Engineer Bengaluru
🏢 Important Company of the Sector
📍 Bengaluru