How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role And Team Overview The Manager - Digital Delivery is a key leadership and delivery role responsible for the oversight and coordination of all Virgin Atlantic (VA) Digital activities within the Delta Technology Hub (DTH) in Bengaluru. This highly visible role acts as the primary point of contact between the UK-based Virgin Atlantic Digital teams and the India-based development teams. The role ensures that all DTH-based digital scrum teams are effectively supported, managed, and aligned to deliver front-end, back-end, and full-stack solutions in accordance with Agile methodologies.

The postholder will collaborate closely with the Delta Technology Hub (DTH) Bengaluru leadership team to foster a cohesive and productive working environment.

Responsibilities include overseeing recruitment processes, managing people and performance, coordinating equipment and onboarding needs, and acting as a local representative of the Digital team. The role will also be accountable for activity reporting and act as the point of escalation for operational issues.

This role requires a blend of people leadership, technical leadership, operational management, and Agile delivery experience to ensure the successful execution of digital projects within a collaborative and dynamic environment.

Key Responsibilities

Communicating and Influencing

- Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication
- Represent the Virgin DTH Digital team in local forums and leadership discussions
- Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations
- Provide regular and transparent updates to leadership on progress, risks, and issues

Leadership and People Management

- Lead and manage the Virgin DTH-based scrum teams ensuring high performance and alignment with VA digital goals
- Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team
- Foster a cooperative, inclusive, and innovative team culture
- Act as the point of escalation for team issues and support staff wellbeing
- Conduct regular performance reviews and support career progression
- Ensure local compliance with HR and organisational policies
- Lead and manage a team of Software Developers (Android, IOS, Full Stack), AI/ML Engineers and SDET.
- Mentor and provide support to the team.

Digital Delivery and Agile Execution

- Drive Agile delivery practices across scrum teams ensuring consistent and high-quality output
- Support the successful delivery of digital products and services through effective team coordination
- Oversee project timelines, resource allocation, and sprint planning activities
- Collaborate with Product Owners to prioritise backlogs and manage capacity
- Address and mitigate risks and blockers to delivery in real time

Stakeholder Engagement and Communication

- Build and maintain strong relationships with internal and external stakeholders
- Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership
- Represent the Digital team at local and global meetings and forums
- Ensure alignment between Virgin-DTH teams and overall digital strategy

Operational and Local Hub Management

- Ensure Virgin-DTH teams are equipped with the tools and environments needed for success
- Coordinate closely with facilities and IT for smooth operational management
- Drive continuous improvement initiatives across processes and ways of working




- Monitor and report on local delivery KPIs and metrics
- Act as the face of the VA Digital team locally, building pride and engagement in the hub

Technology Leadership

- Provide technical guidance and ensure Industry Best Practices are followed.
- Strong understanding of Mobile Technologies, Frontend and backend technologies along with cloud expertise (AWS or Azure)
- Expert level understanding of the SDLC processes and various quality matrix.
- Mentor a diversified team of talents working on Mobile App development, Full stack development, SDETs and Applied AI.
- Strong understanding of Generative AI

What You Need To Succeed (Minimum Qualifications)

- BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with 14 or more years of experience in IT project-based environment, or any equivalent combination of experience, education, and / or training is required
- 5 Years of proven experience in software engineering resource management or a related role, with a strong understanding of Software development and support processes and Agile methodologies.
- Must be technically astute to whiteboard out solutions to articulate design.
- Proven experience in leading teams across front-end, back-end, full-stack development and Mobile App Development.
- Experienced in Leading AI teams with strong foundation on Machine Learning and Generative AI.
- Strong leadership and people management experience, ideally in a multi-location or global environment
- Demonstrable experience in stakeholder management and cross-functional team collaboration
- In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban)
- Excellent communication, organizational, and problem-solving skills
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
- Experience in Resource Allocation, Capacity Planning & Resource utilization
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
- Strong experience in leading diversified software development teams (Android/IOS development, AI, Full Stack, etc)
- Strong understanding quality and security practices.
- Experience with automation of quality, compliance, and testing frameworks (BDD/TDD).
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Knowledge of industry best practices and emerging trends in IT engineering resource management.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment

Behavioral Competencies

- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external stakeholders.
- Being a coach/mentor/advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making,



inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Strong background of software development and knowledge of SDLC processes
- Understanding of various technology stacks and well versed with latest development in Software Development, AI/ML
- Strong knowledge of Cloud (AWS/Azure) is an added advantage
- Have proven track record of growing in an organization through promotions.

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities

📌 Technical Manager - Digital Delivery (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru