Technical Lead - SRE

Experience :7 + Years

Work Mode: Remote

Key Responsibilities

- Provide technical leadership for the Engineering Operations and Support team.

- Act as the senior escalation point for complex and critical incidents.

- Lead investigation and technical coordination during major incidents.

- Establish troubleshooting standards and ensure engineering escalations contain appropriate diagnostic evidence.

- Work closely with client DevOps, SRE, infrastructure and development teams.

- Provide technical oversight for Jenkins, GitHub, Jira/Confluence and engineering toolchain support.

- Provide technical guidance for LSF, Altair Grid, EDA infrastructure and license-related troubleshooting.

- Review root-cause analyses and ensure appropriate corrective/preventive actions are identified.

- Define monitoring requirements and identify monitoring gaps.

- Establish and continuously improve operational runbooks.

- Analyze incident trends and identify recurring technical problems.

- Drive problem management to reduce repeat incidents.

- Identify opportunities to automate monitoring, diagnostics, remediation and ticket creation.

- Develop scripts/tools to automate repetitive operational activities where appropriate.

- Mentor Engineering team

- Define technical training and cross-training plans.

- Ensure adequate technical knowledge is available across shifts.

- Work with engineering teams to transition additional support activities into the Engineering Operations team.

- Establish technical criteria before accepting new systems into support.





- Contribute to architecture and operational-readiness discussions from a supportability perspective.

- Drive development of structured knowledge articles, FAQs and troubleshooting documentation.

- Support the evolution toward AI-assisted engineering support using the accumulated knowledge base.

Required Skills

- 7+ years of experience across DevOps, SRE, production engineering, infrastructure or engineering support.

- Strong Linux/Unix troubleshooting experience.

- Strong CI/CD knowledge with hands-on Jenkins experience.

- Strong Git/GitHub knowledge.

- Robust understanding of infrastructure and networking.

- Experience with monitoring, observability and incident-management practices.

- Strong scripting/automation capabilities using Python, Bash or similar technologies.

- Experience leading complex technical incident investigations.

- Demonstrated ability to perform systematic root-cause analysis.

- Experience mentoring or technically leading support/DevOps/SRE engineers.

- Excellent technical communication and stakeholder-management skills.

Preferred Skills

- LSF and/or Altair Grid experience.

- HPC or semiconductor/EDA environment experience.

- Engineering license-management experience.

- Experience with JAMA, Black Duck, Coverity and Solid Sands.

- Experience establishing SRE or Engineering Operations practices.

- Experience implementing monitoring and operational automation.

- Familiarity with AI-assisted support or knowledge-management solutions.

📌 Technical Lead - SRE (Mangalore)
🏢 GlowTouch
📍 Mangalore