Job DescriptionKey Responsibilities
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Lead, coach and mentor a team of Customer Support Executives.n
Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.n
Conduct huddles, feedback sessions and performance reviews.n
Handle customer escalations and ensure timely resolution.n
Prepare daily/weekly MIS reports.n
Coordinate with QA, Training, HR and Operations.n
Build a positive, high-performance team culture. Eligibilityn
Minimum 1 year of on-paper Team Leader experience (Mandatory).n
International BPO / International Voice background.n
Graduation is Mandatory.n
Excellent communication and people management skills.n
Immediate joiners preferred.n
📌 Team Lead Pune
🏢 AM Infoweb
📍 Pune
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