Mandatory criteria

Strong Outbound Calling Team Leader Profile with fintech / digital-lending background and team-handling experienceMandatory (Experience 1): Must have a minimum of 2+ years of relevant experience in outbound calling / team handlingMandatory (Experience 2): Must have experience leading and managing an outbound calling team, driving daily, weekly, and monthly business targets.Mandatory (Experience 3): Must have a strong understanding of outbound calling processes, customer handling, and performance management (monitoring productivity, connect rates, conversion rates, login/disbursement metrics).Mandatory (Skill 1): Must have a solid target-oriented approach with the ability to drive team performance, coach team members, and implement corrective action plans for performance gapsMandatory (Skill 2):



Must be able to conduct call quality assessments, handle escalations, and support executives in resolving complex customer queries and objections.Mandatory (Communication): Must be proficient in Hindi and English (written and verbal)Mandatory (Domain): Must have experience in Fintech, Digital Lending, Personal Loans, or related financial services.Mandatory (Note 1): Must be willing to work on Sundays / holidays and extended hours as per business requirements.

Interested candidate send resume to [email protected]

Pay: ₹400,000.00 - ₹720,000.00 per year

Work Location: In person

📌 Team leader- outbound(Fintech/lending) (Pune)
🏢 TalentXO
📍 Pune