Hiring: Team Leader – Personal Loans & Insurance Sales

n

n? Industry: BPO

n? Location: Mumbai

n? Role: Team Leader – Sales

nCompany Name: Teleperformance

nSalary up to 5.5 LPA

n6 days working (General Shifts)

n

nExperience

n

n
- 2–4 years of BPO/Contact Centre experience
n
- Minimum 1 year as a Team Leader
n
- Personal Loans / Insurance Sales experience mandatory
n

n

nKey Responsibilities

n

n
- Manage and motivate a team of Sales Executives.
n
- Drive daily/monthly sales and revenue targets.
n
- Monitor and improve Conversion, Productivity, CSAT & AHT.
n
- Manage Shrinkage, Attrition, Attendance & Adherence.
n
- Conduct coaching, feedback, huddles, and performance reviews.
n
- Handle escalations and ensure process & compliance adherence.
n




- Prepare and track daily/weekly/monthly performance reports.
n

n

nKey KPIs

nSales | Conversion | Revenue | CSAT | AHT | Shrinkage | Attrition | Productivity | Quality

n

nRequired Skills

n

n
- Strong sales and people-management skills
n
- Excellent communication and leadership abilities
n
- Target-oriented with good analytical and problem-solving skills
n
- Positive knowledge of MS Excel/MIS reporting
n

n

nRelevant experience in Personal Loans / Insurance Sales is mandatory.

n

nShare your resumes on:

[email protected]

n

n+91 (phone hidden)

📌 Team Lead (Thane)
🏢 TP
📍 Thane