Were Hiring for our Client | Team Leader Visa Process

Location: Navi Mumbai ( Ghansoli)

Role: Team Leader – Visa Process

Process: International Voice Process

CTC: Up to 7.2 LPA

Qualification: Graduate

TL Experience: 1–2 years

Key Responsibilities

- Lead and manage a team handling international customer queries.
- Handle 85% voice and 15% email customer interactions.
- Ensure timely and effective resolution of customer queries and concerns.
- Monitor and achieve contractual SLAs and KPIs.
- Handle complex customer issues and escalations.
- Drive team performance, quality, productivity and customer satisfaction.
- Ensure adherence to process guidelines and company standards.
- Use relevant customer support tools and applications effectively.

What We’re Looking For





- Graduate with experience in an international customer service/contact center environment.
- 1–2 years of Team Lead experience; candidates with around 1 year of TL experience can also be considered.
- Strong communication and problem-solving skills.
- Experience handling international customers through voice.
- Positive understanding of SLA, KPI and customer service metrics.
- Visa/Immigration process experience will be an added advantage.

Interested candidates can share their CVs on [email protected] contact : Gayatri : (phone hidden)

Ishika : (phone hidden)

📌 Team Lead (Mumbai)
🏢 Sterling Customer Experience
📍 Mumbai