nWe are seeking an experienced Team Leader - IT Helpdesk to lead a team of support professionals delivering high-quality technical assistance across B2B and B2C environments. The ideal candidate will have solid people management skills, technical expertise, and a proven ability to drive operational excellence.
nKey Responsibilities
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- Lead, mentor, and manage a team of IT Helpdesk Executives
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- Handle customer escalations and complex technical issues
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- Drive service delivery KPIs including CSAT, FCR, Quality, Productivity, and Ticket Resolution
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- Provide technical guidance across hardware, software, networking, cloud, and managed IT services
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- Conduct coaching sessions, performance reviews, and team development activities
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- Analyze operational performance and implement process improvements
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- Ensure compliance with SOPs, security standards, and organizational policies
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- Identify automation and AI-driven opportunities to improve service efficiency
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nRequirements
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- Experience leading IT Helpdesk or Technical Support teams
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- Strong troubleshooting and escalation management skills
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- Excellent communication and stakeholder management abilities
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- Working knowledge of hardware, software, networking, and cloud technologies
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- Ability to manage teams in a fast-paced, customer-centric environment
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nWhat We Offer
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- Career growth opportunities
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- Dynamic and collaborative work environment
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- Exposure to enterprise B2B and B2C support operations
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nInterested candidates can share their updated resume at ().
📌 Team Lead IT Help Desk (Haryana)
🏢 Binary Semantics
📍 Haryana
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