Company Description iMarque Solutions Pvt. Ltd., established in 2004 with 25 employees, has grown into a team of over 2,000 professionals, maintaining an average annual growth rate of 40%. The company delivers scalable, reliable, and cost-effective business process solutions to clients across global markets.

Its service portfolio includes medical billing, document management, data processing with 24/7 operations, call center services, and field services such as document collection and KYC verification. iMarque also provides market research, data mining, business insights, accounting and financial services, data entry, and field surveys, supporting diverse industries with both onshore and offshore models. Applicants join a fast-growing, process-driven organization with significant opportunities for professional development.

Role Description

- The Team Lead for Sales and Collections is a full-time role based in Puducherry.
- The role involves leading a sales and collections team, setting daily targets, monitoring performance, and ensuring adherence to processes and compliance standards.
- The Team Lead will oversee customer interactions, support escalation resolution, and drive collection efficiency while maintaining strong client relationships.
- Daily responsibilities include reviewing reports, analyzing sales and collections data, coaching team members,



coordinating with internal stakeholders, and implementing strategies to improve conversion and recovery rates.
- The role also requires preparing periodic performance summaries and contributing to continuous improvement of workflows and customer experience.

Qualification

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- Candidates should possess solid Sales skills, including lead conversion, negotiation, and revenue-focused execution

- .Candidates should possess effective Team Management skills to supervise, mentor, and motivate a result-oriented sales and collections team
- .Candidates should possess excellent Communication and Customer Service skills to handle escalations, clarify requirements, and build long-term client relationships
- .Candidates should possess solid Analytical Skills to interpret performance metrics, identify trends, and recommend data-driven actions
- .Relevant experience in sales, collections, or contact center environments, preferably in BPO or related industries
- .Ability to work in a hybrid setup from Puducherry, managing both on-site and remote team operations
- .Proficiency in basic office tools (e.g., MS Excel, CRM systems) and familiarity with reporting dashboards
- .Bachelor’s degree in business, commerce, or a related field is preferred; equivalent experience will be considered

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📌 Team Lead For Sales And Collections (Puducherry)
🏢 Imarque Solutions
📍 Puducherry