Team-lead Client Experience (Bengaluru)

Team-lead Client Experience (Bengaluru)

27 Sep
|
Quantum Leap Learning Solutions
|
Bengaluru

27 Sep

Quantum Leap Learning Solutions

Bengaluru

▪ Build and establish Client Experience processes, SOPs, workflows and service standards from scratch.

▪ Lead, mentor and manage the Client Experience team, ensuring solid ownership, accountability and performance discipline.

- Define and track KRAs, KPIs and performance scorecards for the team.
- Conduct regular 1:1s, performance reviews, coaching sessions and appraisal

cycles.

▪ Own client onboarding, engagement, product adoption and ongoing client experience.

▪ Monitor CSAT, TAT, resolution rates, adoption and client engagement and drive improvement.

📌 Team-lead Client Experience (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru

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