Role:
Responsible for reviewing and validating KYC documents and customer information for accuracy and compliance, while also conducting outbound/inbound calls to customers for KYC verification, document clarification, and information confirmation.
Key responsibilities:
Perform quality checks on KYC documents and customer data.
Verify customer details through phone calls.
Contact customers for missing or incorrect information.
Ensure KYC cases meet internal compliance and quality standards.
Identify discrepancies and coordinate for resolution.
Maintain accurate records of verification calls and QC findings.
Meet assigned quality, productivity, and calling targets.