About the Role
You will be the single point of contact for a set of our clients. You will own a set of our client relationships over phone and WhatsApp. Depending on your strengths, you will work in one of two areas:
Customer Support: order updates, complaint resolution, and payment follow-up.
Pre Order Team: calling clients, sharing recent arrivals and taking orders.
In both roles, you own every client issue until it is closed. That includes follow-ups, coordination with our internal team and keeping clear records.
What We Are Looking For
You finish what you start without being reminded.
You are organised and detail-oriented.
You speak fluent Hindi and straightforward, professional English.
You are comfortable with Excel or Google Sheets.
You handle business information with integrity.
You are punctual and disciplined.
Experience
2+ years in customer support, tele-calling or tele-sales.