Customer Relations Executive – Two-Wheeler Service Showroom
Job Responsibilities:
Welcome customers and attend to their needs.
Understand customer complaints and service requirements.
Explain the service details, estimated cost, and delivery time.
Coordinate with service advisors and technicians.
Keep customers informed about the progress of their vehicle service.
Handle customer questions and complaints in a polite manner.
Call customers to inform them about service completion and vehicle delivery.
Take feedback from customers after service.
Make service reminder and follow-up calls.
Maintain customer details and service records.
Inform customers about upcoming services and maintenance.
Ensure good customer satisfaction and maintain a good relationship with customers.
Skills Required:
Good communication skills.
Friendly and polite attitude.
Basic computer knowledge.
Positive telephone handling skills.
Ability to handle customer complaints calmly.
Valuable follow-up and coordination skills.
Knowledge of two-wheelers/service is an advantage.
Qualification:
Plus Two / Diploma / Degree.
Freshers can apply.
Previous experience in customer service or automobile service will be an advantage.
Pay: ₹9,000.00 - ₹15,000.00 per month
Perks:
Cell phone reimbursement
Health insurance
Leave encashment
Provident Fund