Position: Telecaller & Clinic Backend Support Executive

About the Role
The candidate will be responsible for handling leads generated through advertisements, supporting the clinic coordinator with day-to-day backend activities, and assisting patients with documentation and basic clinic processes.

Key Responsibilities:
Handle incoming leads from advertisements through calls and WhatsApp, understand patient requirements, provide basic information, and schedule appointments.
Follow up with prospective patients and maintain proper lead records and follow-ups.
Sit at the reception area and provide backend support for the smooth functioning of the clinic.
Assist the Clinic Coordinator with daily administrative and coordination work as required.
Assist patients in filling registration details, consent forms, medical history forms, etc.
Coordinate and assist with patient photographs before/after treatments as required.
Maintain patient records and ensure documentation is complete and properly updated.




Handle basic billing/accounts-related work and maintain entries in Tally.
Coordinate with doctors, therapists, and other clinic staff whenever required.
Assist patients and ensure a smooth and qualified experience throughout their clinic visit.
Maintain confidentiality of patient information and clinic records.

Requirements:
Graduate preferred.
Prior experience in telecalling, front desk, clinic/hospital administration, or customer handling preferred.
Valuable communication skills in English and Hindi.
Basic computer knowledge and proficiency in Tally.
Positive follow-up, coordination, and organisational skills.
Presentable, polite, patient-friendly, and comfortable dealing with clients/patients.
Experience in a dermatology, cosmetology, aesthetic, or healthcare clinic will be an advantage.

Working Hours: 10:00 AM – 7:00 PM
Location: The Skin Art Clinic, Lucknow

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Telecaller & Clinic Backend Support Executive Wazirganj
🏢 The Skin Art Clinic
📍 Wazirganj