Job Summary:
We are looking for a Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a high level of customer satisfaction. The candidate should have valuable communication skills and the ability to work in a fast-paced environment.
Key Responsibilities:
Handle customer inquiries via calls.
Resolve customer complaints in a timely and professional manner
Maintain records of customer interactions and transactions
Escalate complex issues to the concerned team when required
Follow company policies and service standards
Work Schedule:
Shift Duration: 10.5 hours per day
Rotational Shifts (including day/night shifts )
Weekly Offs: 2 rotational week offs
Requirements:
Graduate
Good communication skills
Basic computer knowledge
Ability to handle pressure and multitask
Customer-focused attitude