Handle and resolve customer queries, requests, and service-related issues*.
Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders*.
Create, track, update, escalate, and close tickets within defined timelines.
Monitor open and pending tickets* and provide regular status updates to customers.
Understand customer issues and communicate them clearly to the relevant technical teams.
Follow SOPs, escalation matrix, and defined support processes*.
Pay: ₹20,000.00 - ₹30,000.00 per month
Perks:
Health insurance
Provident Fund
Work Location: In person
📌 Customer Service Executive Thane
🏢 Crest IT Consulting
📍 Thane
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